Resume Reboot: Turn any work history into a tech resume

Applying for IT jobs with a resume full of customer service, retail, or office work? You have more relevant experience than you think. This guide shows you how to translate the work you’ve already done into a resume that help desk and IT support hiring managers want to read. No IT job required.

You’ll learn how to:

• Spot the IT skills hiding in your current job, like troubleshooting, documentation, and customer support
• Rewrite your bullet points to show real impact, with numbers
• Write a summary that explains your career change in two sentences
• Add home lab projects and in-progress certifications the right way
• Pass applicant tracking systems (ATS) with the right keywords and a simple format
• Tailor your resume to each job posting in minutes

What you get:

• 17-page PDF, instant download
• Before-and-after bullet examples from non-IT jobs
• A resume checklist to review before you hit apply

Who it’s for: Customer service workers and other career switchers with no IT job or certifications yet, aiming for help desk and IT support roles.

Part of the Career Switch to IT series: Proof Over Paper · Resume Reboot · Get Found · Interview Ready

Written by an IT professional who landed an IT role at a Fortune 500 company without an IT degree or IT certifications at the time of hire. Your results will depend on your effort and your local job market.